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TUT Higher Certificate in Contact Centre Management Fully Online 2024



TUT Higher Certificate in Contact Centre Management Fully Online. The Higher Certificate in Contact Centre Management is designed to give you the skills and knowledge you need in communication, managing contact centers, and handling customer relations.

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It’s all about preparing you for different roles in contact centers, using the latest technologies to make you effective in various positions. This qualification is a starting point, giving you a solid foundation with a focus on real-world applications.

TUT Higher Certificate in Contact Centre Management Fully Online 2024

It’s not just about theory; it’s a blend of understanding the concepts and putting them into practice. Whether you’re new to this field or already working in a contact center, it’s a valuable qualification to enhance your capabilities and expertise.


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Admission Requirements

To be eligible for this qualification, you need to meet one of the following criteria

National Senior Certificate (NSC)

  • Higher Certificate admission.
  • Minimum of 40% in English.
  • Achievement of an APS (Admission Point Score) of 20.

National Certificate (Vocational) NC(V)

  • Higher Certificate admission.
  • Minimum of 40% in English.
  • Minimum of 30% in Mathematics or Mathematics Literacy.
  • Achievement of an APS (Admission Point Score) of 20 (excluding Life Orientation).

Senior Certificate or Equivalent

  • Equivalent qualification to a Senior Certificate.
  • For English, an E symbol (40% to 49%) at Higher Grade or a D symbol (50% to 59%) at Standard Grade.

These are the academic requirements you need to fulfill in order to apply for the Higher Certificate in Contact Centre Management. It’s essentially specifying the educational backgrounds that are considered acceptable for entry into the program.

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Technical Requirements

To ensure your success in completing your online qualification, you’ll need the following

Laptop or Desktop Computer

  • Having a personal computer, whether it’s a laptop or desktop, is essential. This is the primary tool you’ll use to access online resources, participate in virtual classes, and complete assignments.

Stable Internet Connection

  • A reliable and stable internet connection is crucial for seamless online learning. It ensures that you can access online materials, engage in discussions, and submit your work without disruptions.

Computer Literacy

  • Being computer literate means having a basic understanding of how to use a computer and navigate through digital interfaces. This includes familiarity with common software and online platforms. It’s an important skill for participating in online courses.

Modules & Credits

Fees for 2023

Fees are payable at the start of each module and payment must be received by the payment deadline to successfully register and start the programme.

Fees quoted are for 2023. Fees are subject to an annual increase.

  • Number of modules: 12
  • Programme credits: 120
  • Fees per programme credit: ± R199
  • Total tuition fees: R23,850

Visit Official Site for more detail.

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